Privacy Policy
Outback Odyssey Tours is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our site and services.
1. Information We Collect
We collect various types of information to provide and improve our travel services.
- Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, date of birth, passport details, payment information (credit card numbers, billing address), and dietary requirements or medical conditions relevant to your travel arrangements. We collect this when you make a booking, request a quote, subscribe to our newsletter, or directly communicate with us.
- Travel Information: Details related to your travel plans, including destinations, dates, flight preferences, accommodation choices, and special requests.
- Technical Data: Information automatically collected when you visit our online platform, such as your IP address, browser type, operating system, referral source, pages viewed, and the duration of your visit. This data helps us understand how our site is used and improve its functionality.
- Communication Data: Records of your communications with us, including emails, phone calls, and any other correspondence.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Travel Services: To process your bookings for curated adventure travel packages, bespoke itinerary planning, group tours, individual travel arrangements, flights, accommodation, travel insurance, and visa assistance. This includes sharing necessary information with airlines, hotels, tour operators, and other third-party service providers involved in your travel.
- Communication: To communicate with you regarding your bookings, provide travel updates, send confirmations, and respond to your inquiries or requests.
- Customer Support: To provide customer support and address any issues you may encounter with our services.
- Marketing and Promotions: To send you newsletters, promotional offers, and information about new services or destinations that may be of interest to you, based on your preferences. You can opt out of these communications at any time.
- Improve Our Services: To analyze how our online platform is used, understand customer preferences, and improve the functionality, content, and offerings of our services.
- Legal and Security Purposes: To comply with legal obligations, resolve disputes, enforce our terms and conditions, and protect the rights, property, or safety of Outback Odyssey Tours, our customers, or others.
3. Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: To third-party service providers globally, such as airlines, hotels, guesthouses, ground transport providers, tour operators, car rental companies, travel insurance providers, visa service providers, and payment processors, purely for the purpose of fulfilling your travel arrangements.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our online platform of any such change in ownership or control of your personal information.
- Consent: With your explicit consent for any other purpose not listed herein.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, destruction, alteration, or disclosure. We use secure servers and encryption to protect sensitive data transmitted over the internet. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. International Data Transfers
As part of providing international travel services, your personal information may be transferred to, and stored at, a destination outside of your country of residence. This includes countries that may not have data protection laws equivalent to those in your jurisdiction. By using our services, you consent to such transfers. We take measures to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
6. Your Rights
You have certain rights regarding your personal information, subject to applicable laws:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request the correction of inaccurate or incomplete information.
- Deletion: You have the right to request the deletion of your personal information under certain circumstances.
- Objection/Restriction: You have the right to object to or request the restriction of processing your personal information.
- Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us using the contact details provided below. We may require proof of identity before fulfilling your request.
7. Cookies
Our online platform uses cookies to enhance your browsing experience, analyze site usage, and for marketing purposes. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our site may contain links to third-party websites for your convenience. Outback Odyssey Tours is not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected personal information from a child under 16 without appropriate consent, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Outback Odyssey Tours
315 Flinders Lane, Suite 8
Melbourne, VIC, 3000
Australia